Citizen's Charter

Services

Every service Mapandan offers, organized by what you're trying to do.

Find the service you need by category. Each listing includes requirements, fees, processing times, and the responsible office.

Business Permitting & Licensing

Starting or renewing a business in Mapandan.

New Business Permit

~1 hour (10 min encoding + 44 min endorsement + 10 min pay & claim)Mayor's Permit (₱500–₱1,000) + Business Plate & Sticker (₱250) + Weights & Measure (₱100–200) + Storage Fee (₱550) + Garbage Fee (₱800–₱1,200)

Business Permit Renewal

~1 hour (similar to new business permit process)Mayor's Permit (₱500–₱1,000) + Business Tax (% of Gross Sales) + Business Plate & Sticker (₱250) + Weights & Measure (₱100–200) + Storage Fee (₱550) + Garbage Fee (₱800–₱1,200)

Special Event Permit

5–7 working daysVaries by event type and scale

Civil Registry & Vital Records

Birth, marriage, death certificates and corrections.

Birth Certificate

10 minutes (standard) to 10+ days (late registration)₱115 (standard) / ₱215 (unmarried) / ₱100 (hospital) / ₱315–₱1,015 (late registration)

Death Certificate

10 minutes (standard) to 10+ days (late registration)₱215 (late registration)

Marriage License

10–15 working days (including 10-day publication period)₱862

Name Correction (RA 9048)

10-day posting + 5 days MCR decision + 2–3 months PSA processing₱3,000 (change of first name) / ₱1,000 (correction of clerical error)

Birth Registration

10 minutes (standard) to 10 days (late registration posting)₱115 (standard) / ₱215 (unmarried) / ₱100 (hospital) / ₱315–₱1,015 (late registration)

Death Registration

10 minutes (standard) to 10 days (late registration posting)₱215 (late registration only)

Marriage License Registration

Varies (including 10-day publication period)₱862

Birth / Marriage / Death Certifications

~18 minutes₱115 per copy; ₱200 for PSA endorsement

Legal Document Registration

20–25 minutes + 5 minutes for approval₱315 (legitimation) / ₱215 (acknowledgement / RA 9255)

Court Order Annotation & Adoption

35–50 minutes₱515

Building, Engineering & Zoning

Construction permits and land-use clearances.

Building Permit

3 working days (Simple) / 7 working days (Complex) / 20 working days (Highly Technical) per RA 11032Based on project cost (schedule per National Building Code)

Occupancy Permit

3 working days (Simple) / 7 working days (Complex) / 20 working days (Highly Technical) per RA 11032As scheduled by the MEO

Zoning Clearance

3–5 working daysAs scheduled by the MPDC

Demolition Permit

~2 hoursVaries depending on inspection results

Electrical Permit

~2 hoursVaries based on total connected loads

Real Property & Revenue

Property taxes, declarations, and transfers.

Cedula / Community Tax Certificate

20 minutes (15 min form filling + 3 min payment + 2 min recording)Individual: ₱5 + ₱1/₱1k income (max ₱5,000); Juridical: ₱500 + ₱2/₱5k income (max ₱10,000); 24% interest from March 1

Transfer of Land Ownership

30 minutes (Assessor recording); full transfer may take 15–30 working days₱150 (recording fee at Assessor's Office)

Real Property Tax Payment

30 minutes (20 min computation + 5 min payment + 5 min recording)Basic Tax (1% of AV) + SEF (1% of AV); 10% prompt payment discount; 20% advance payment discount

Tax Declaration Copy

15 minutes₱100 per certified true copy

Professional Tax Receipt

15 minutes₱300 (professionals) / ₱100 (non-professionals)

Tax Clearance Certificate

20 minutes₱100 per certificate + ₱30 documentary stamps

Motorized Tricycle Operator's Permit (MTOP)

25 minutes₱365/yr (annual) + ₱100 LGU plate (first-timers); ₱315 (renewal filing)

Market Booth & Stall Fee Payment

20 minutesStalls: ₱950–₱1,950/mo; Booths: ₱475–₱975/mo; New stalls: ₱1,500–₱2,000/mo

Cemetery Lot Rental & Tomb Purchase

25 minutes₱1,500/10yr (lot rental); ₱10,000–₱20,000 (tombs)

Financial Assistance Claims Payment

26 minutesFree

Certified True Copy of Tax Declaration

15 minutes₱100 per certified true copy

No Improvement / With Improvement Certificate

15 minutes₱100 (if assessed value ≤ ₱100,000) / ₱200 (₱100,001–₱500,000) / ₱300 (₱500,001–₱1,000,000) / ₱600 (above ₱1,000,000)

Landholdings Certificate

15 minutes₱100

Declaring Undeclared Properties

30 minutes₱700

Declaring Unrevised / Missing Tax Declaration

30 minutes₱700

Appraisal for Newly Declared Titled Property

30 minutes₱700

Appraisal for Newly Declared Untitled Property

30 minutes₱700

Building Appraisal / Assessment

30 minutes₱700

Land Reclassification / Reassessment

30 minutes₱700

Tax Map Issuance

15 minutes₱100

Inquiries & Verifications

15 minutes₱100

Other Assessor Certificates

15 minutes₱100

Recording & Cancellation of Annotations

20 minutes₱150

Health Services

Consultations, permits, and public health programs.

Health Consultation

25 minutes per clientFree

Sanitary Permit

53 minutes per client₱130 (laboratory tests)

Pre-Natal Consultation

55 minutes per clientFree

Family Planning

45 minutes per clientFree

TB DOTS Treatment

36 minutes per clientFree

Laboratory Examination

~2 hours per client (varies by tests requested)Varies by test (₱50–₱200)

Rabies Treatment

37 minutes per clientFree (1st dose for Mapandanians and 4P's members); ₱350 for subsequent doses

Nutrition & Immunization Program

50 minutes per clientFree

Social Welfare — IDs & Certifications

Senior citizen, PWD, solo parent IDs and other certifications.

AICS Assistance

1–3 working daysFree

Senior Citizen / PWD ID

3–5 working daysFree

Certificate of Indigency

30 minutesFree

Solo Parent ID

15 minutes (assessment) + 6 months before ID issuanceFree

Scholarship Certification

5–10 minutesFree

PWD Assistive Devices

Varies (1 day to several weeks depending on device availability)Free

OSCA Death Aid Benefits

At least 5 days to 1 weekFree

Agriculture

Farming subsidies and agricultural support programs.

Agricultural Subsidies

Varies (depends on availability)Free (government-subsidized)

Large Cattle Ownership & Brand Registration

20 minutes₱155 (ownership/brand) / ₱160 (transfer) including doc stamps

Seed Certification Services

~50 minutesFree

Animal Anti-Rabies Vaccination

35 minutesFree

Crop Protection Technical Services

~70 minutes (across visits)Free

Social Assistance & Protection

Financial aid, case studies, child welfare, and disaster relief.

Social Case Study Report

30 minutes to 1 hour (may require home visit)Free

Pre-Marriage Counseling

2–3 hours (counseling session)Free

Children in Difficult Circumstances (CICL)

1 hour or moreFree

Women's Welfare (WSDW)

1 hour or moreFree

Disaster Relief Assistance

Varies (1 day for relief goods, 1–3 weeks for financial assistance)Free

Special Social Services

30 minutes or moreFree

Day Care Program

2–5 minutes (registration); ongoing sessionsFree

Certified True Copy of Ordinances & Resolutions

~13 minutes₱130

SB Financial Assistance

~15 minutesFree

Pre-Marriage Orientation & Counseling (Population Office)

15 minutes (session duration varies)Free

LGU PhilHealth Group Enrollment

10 minutes (processing); enrollment effective upon PhilHealth validationFree (LGU-subsidized)

Zoning & Planning

Zoning clearances for electrical, business, and land use.

Electrical Zoning Clearance

~1.5 hours₱330 (Zoning fee ₱200 + Affidavit ₱100 + Documentary Stamp ₱30)

Business Zoning Clearance

~24 minutes₱820 (Zoning fee ₱720 + Inspection fee ₱100)

Public Information Request

~13 minutesFree

Mayor's Office

Clearances, certifications, affidavits, and other services from the Office of the Mayor.

Mayor's Clearance & Certificates

15 minutes₱130

Subscription of Affidavits

15 minutes₱130

Solemnization of Marriage

15 minutes (ceremony)Free

Mayor's Employment Recommendation

15 minutesFree

Disaster Risk Management

Emergency rescue, disaster response, and related services from the MDRRMO.

MDRRMO Document & Information Request

7 minutesFree

MDRRMO Training, Seminar & Workshop Request

10 minutes (coordination); training schedule variesFree

MDRRMO Rescue Operation & Emergency Medical Transport

30 minutes (response time varies by location and situation)Free

MDRRMO Standby / Transportation Request

30 minutes (coordination and deployment)Free

MDRRMO Walk-In Client Assistance

15 minutesFree

Youth Development

Youth organization registration and development programs.

Youth Organization Registration Program (YORP)

10 minutes (processing); registration valid upon approvalFree

Environment

Environmental complaints and protection services.

Environmental Complaints Processing

15 minutes (initial processing); investigation variesFree

Public Transportation & Commuting

Explore routes, stations and local fare guides for a few supported corridors around Mapandan. Confirm service and fares locally.

Better Mapandan Commuter

Independent digital information tool, not a municipal service or booking platform.

Service Analytics

Services at a Glance

Breakdown of services by category, office, classification, and delivery mode.

Services by Category

Number of services in each category

Services by Office

Number of services handled by each office

Fees at a Glance

Average fee for paid services

National Platforms

Online services

Several national government services are available online through these official portals.

PhilSys National ID

National ID registration and card issuance. Apply at the designated PhilSys center.

philsys.gov.ph →

PSA Serbilis

Civil Registry System for requesting PSA-certified birth, marriage, and death certificates online.

psaserbilis.com.ph →

eGovPH

Unified national government digital services portal. Access multiple agencies in one place.

e.gov.ph →

e-LGU Portal

Digital services platform for local government units. Check availability for Mapandan services.

emapandan.com →